Your customers are your lifeline in this business—IF you treat them right! We have such a special company that our customers fall in love with it —great products, incredible prices, owners with Christian values, and BEST OF ALL—YOU! If you love your customers and treat them right, they will be loyal to you. Some customers will even buy from you weekly with new releases as they become fanatical over the products like you are! Best of all, 90 percent of all people who join your team were first customers!
Love on your business
who can you love on today?
It's important to have a way to love on your customers, and the best and most efficient way to do this is on Facebook. Create an awesome VIP Page (typically by turning your Launch Party into one) and treat it like a 24/7 party! Come up with creative ways to share more about you on the page but more importantly develop a way to get to know THEM! Make it all about them. Ask questions. Do games. Have contests. Offer special deals and prizes. Be sure that it's not all Zyia either. Share more about things you love and your hobbies so they can connect and relate to you and encourage them to do the same.
Have a rocking VIP page
You want to go above and beyond to stand out, and having a good system in place for customer follow-up is important. One system we recommend is using a database like this one to manage it all (IMPORTANT NOTE: please “save as” your own file first before editing—it does belong to another rep). Teamzy is a CRM that helps organize contacts as well and as you grow, you might want to consider paying for a service like it.
Setting a day each week to follow up on customer orders is great and having a checklist to do the basic items like thank you cards, touching base every month or so, etc is also useful.
Have a follow-up system and communicate with your customers
Teamzy
Your customers are your best marketers. They will be walking billboards for you. They will host parties. They will potentially become reps. And they will buy, buy, buy if you take care of them. Here are some things I do that have worked:
- When they become a customer, show them the love!
- Recognize them on your party page or your Facebook page and thank them
- Text them and thank them, text when their item ships, and when it arrives to see how it fits
- Send a thank you note to them for the first order
- If they buy a lot, send them something a little special. It does not have to be Zyia
- Do something fun every quarter for good customers
- Check in with them every few weeks and share new products that they might like
- Invite them to be a host. If they like the clothes, they might want more for free
Love on your customers
